By the way, Hanna, since you're still there, try buying some Euros for their local currency for your next trip, and then tell us if it was easy.
I did, and I had to pay 6000 BYR to the dollar, instead of the real price which is 5000.

LOL at that staff. Wherever else in Europe can you find a MC's where the staff can't speak proper English?
You need to travel more...