Thread: please ! someone can help me translate this to russia (Aviation problems)

Can you tell me where did you buy this ticket ?
Скажите, пожалуйста, где вы покупали билет?

Have you bought a round trip ticket or oneway ?
Вы приобретали билет туда-обратно или в один конец?

because I couldn't find your number ticket form HCM to Moscow in our system, I only found your ticket from Moscow to HCM city, but it's already used.
Не могу найти Ваш билет Хошимин-Москва в нашей системе, вижу только уже использованный билет Москва-Хошимин.

Do you have your intinarary paper here ?
It could be having a mistake in ticketing office when you bought this ticket.
???

Could you please wait a moment , I will contact my station manager ,then we solve this problem .
Подождите минуточку, я свяжусь со своим (station?) руководителем, и мы решим проблему.

Now, there is only way for you. You can buy a new ticket here, If you want to fly back to Moscow today.
Итак, я могу только предложить Вам купить новый билет, если Вы хотите улететь в Москву сегодня.

After that, you can bring your receipts with you and contact ticketing agency where you bought it. You can complaint what is wrong with it , then you can get a refund .
Позднее, Вы сможете обратиться в то агентство, в котором приобретали билет, с документом, подтверждающим факт оплаты, и Вам должны вернуть деньги.

3. General conditions

Each passenger can carry onboard a free baggage allowance : two pieces for Business class passenger and one piece for Economy class passenger. Each piece has a maximum weight of 7kg and the sum of three dimensions shall not exceed 115 cm (56 cm x 36 cm x 23 cm) or (22 x 14 x 9 inches). In case your hand baggage exceeds the quantity, weight and dimensions as specified above, Vietnam Airlines reserves the rights to refuse to carry the baggage as carry-on baggage and request the baggage to be transported as checked baggage.

In general, Vietnam Airlines adopts the international standard hand baggage policy. Individual carriers may, however, apply a different hand baggage allowance. If your journey involves a connection to other carrier(s), you are advised to check with these carriers for details of their policies and ensure compliance.

Restricted Items :

The following items which in a passenger’s possession may be considered as weapons or dangerous objects and are not accepted as carry-on luggage:
- All knives, including hunting knives and others;
- Swords;
- Bludgeons, blackjacks, billy clubs or similar instruments;
- Any other device or object not commonly viewed as dangerous, but the possession of which suggests that it may be used as a weapon, namely, ice picks, straight (cut-throat) razors, long-blade scissors, etc.
If any of these items are found in your carry-on luggage, they will be confiscated by security, and not returned to you. Vietnam Airlines will not assume any responsibility for confiscated items. The above dangerous objects are only acceptable to carry as checked baggage.

Firearms and cartridges belonging to ordinary passengers and approved by government authority for carriage and those officials who have been assigned to travel on duty, such as a law-enforcement officers delivering criminals should be carried in the checked baggage. These passengers are required to surrender such arms and cartridges to the airlines prior to boarding for handling in accordance with air transport regulations.