Thread: SKYPE

Originally Posted by ReDSanchous

What does the reply say? That you've got to wait for them to come up with a new method of typing in Russian in Australia? Or that they're going to sift through the original code of the program and try fo find a bag which doesn't enable you to type in Russian?

They didn't say, yet. They only wanted to know which version of Skype I was using. But at least they answered.

Now they have asked me to send them a screenshot of my Skype and browser.

Maybe, they will soon ask you to send them your computer, so they will be able to find the cause of the problem.

This is what they want me to do now. It is getting too complicated! I wish that I could just send them my computer.

Thank you for contacting Skype Support.

Please be sure that you have the version 3.0.0.198 (go to Help -> About and check it).

Please create one more time a screenshot and send it to me once again.

Please create a debug.log and trace.txt files of this happening.

How you can create those files:

1. Download the following file (needed for logging the problem):
http://download.skype.com/logging-on-off.zip

2. Extract the zipped files skype-logging-on.reg and skype-logging-off.reg
3. Shut Skype down from system tray if needed.
4. Enable logging by importing skype-logging-on.reg (Just double click the file and answewer yes
everywhere)
5. Start skype and regenerate this error
6. Shutdown Skype from taskmanager (Ctrl-Alt-del )
7. Go to "C:\Program Files\Skype\Phone" there should be files called
"debug-yyyymmdd-time.log" and "trace-debug-yyyymmdd-time.txt"
8. Please e-mail me those files.
9. Double click on skype-logging-off.reg (this disables logging again)

I would be very pleased if you could provide me these log files.

Please observe the CPU usage during the call also.

IMPORTANT: place a call for 5sec and wait 5min before creating the log.

Best regards,

Ekaterina M.
Skype Support

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