Text: (Some girl) I don't know exactly what happened, but there was a big fire, and my parents got trapped inside our house. They never made it out. So yeah, don't tell me I am not....
Can't understand one more thing about it. Why is `nevern` used here? As I remember from textbooks, `never` almost always used with Perfect Tense. Also, does `The never made it out` in reality equal to `They didn't make it out`, i.e. `Они так и не смогли выбраться`?