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What happens in the case:
"Customers, we are trying to ensure that you are all receiving your correct rewards/ money off vouchers "

How is translated in this case?

One of my favorites russian grammal peculiarities.
When it is a negation immediately we have родительный падеж!
In a positive context: Когда работодатель принимает шаги или меры для ...
In the...

"...When an employer does not take steps to ensure that its employees obey company policies, a case for negligent supervision may arise."

Когда работодатель не старается гарантировать что свои...