Thanks for taking time to write down your opinions about this. Do you think this attitude exists in all areas of society or just with some state employees like bus drivers? I guess the culture of the people from ex-USSR countries is a little bit different too. A bit like Italians or Greek compared with Germans or Swedes. I suppose there is a different temperament.
I've heard such comments about Russia (no customer service, rude shop assistants...) but I have only ever spent a few days in St Petersburg /Leningrad as visitor. As you can imagine this was not a problem for me.
Apart from a few chaotic years in the 1990s, Russia has always seemed like a pretty nice country to me -- based on TV and people that I met. I wonder if I have been given misleading information.... Perhaps the TV reports I remember from my childhood were a bit glossy/airbrushed -- -showing the Russia from its' best angle..
But there was no "airbrushing" in the 1990s and it was pretty shocking to see all the problems that existed then. I felt terribly bad for Russian people to lose the superpower status, the ideology and the job security, and life savings -- all at the same time. Can't even imagine what that was like. It must have really "hardened" people.
Based on what you say, living in Russia must be a completely different experience compared with the nice image on TV.
It's a pity people have such a negative and unhelpful attitude. I don't understand why. Being nice doesn't "cost" anything and ought to give most people a good feeling.
Why do you think people are like that?
Once when I lived with my ex-fiancee and was very busy at work, so I hired a cleaner. She was Russian. She didn't seem like she really wanted the job, which seemed strange. She actually refused to do some jobs that were needed as part of the cleaning - for example changing the bags in the vacuum cleaner. One time she didn't do anything at all in the kitchen because there were no rubber gloves available and she didn't want to damage her manicure... I was stressed and didn't want an unreliable cleaner, so I told her not to come back. But I never associated this problem with her nationality - I assumed it was her personality.