This is what they want me to do now. It is getting too complicated! I wish that I could just send them my computer.


Thank you for contacting Skype Support.

Please be sure that you have the version 3.0.0.198 (go to Help -> About and check it).

Please create one more time a screenshot and send it to me once again.

Please create a debug.log and trace.txt files of this happening.

How you can create those files:

1. Download the following file (needed for logging the problem):
http://download.skype.com/logging-on-off.zip

2. Extract the zipped files skype-logging-on.reg and skype-logging-off.reg
3. Shut Skype down from system tray if needed.
4. Enable logging by importing skype-logging-on.reg (Just double click the file and answewer yes
everywhere)
5. Start skype and regenerate this error
6. Shutdown Skype from taskmanager (Ctrl-Alt-del )
7. Go to "C:\Program Files\Skype\Phone" there should be files called
"debug-yyyymmdd-time.log" and "trace-debug-yyyymmdd-time.txt"
8. Please e-mail me those files.
9. Double click on skype-logging-off.reg (this disables logging again)

I would be very pleased if you could provide me these log files.

Please observe the CPU usage during the call also.

IMPORTANT: place a call for 5sec and wait 5min before creating the log.

Best regards,

Ekaterina M.
Skype Support

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