Quote Originally Posted by Throbert McGee View Post
P.S. I'd be grateful if someone could suggest colloquial Russian equivalents for the blue phrases...
"full of myself" - сам себе голова
"customer service" skills - манера обращения с клиентами
take the initiative - самостоятельно
have less incentive to take care of it - не видят смысла заниматься этим