Thread: uninstall and reinstall.

> Can you suggest any other solution?

If both of you download and install TeamViewer you will be able to control her computer and make settings by youself. Official site: https://www.teamviewer.com (free for personal usage)
After launching teamviewer she must pass to you somehow her ID and password. You enter "partner ID" and press "connect".
Of course her Windows is russian, so you must rely on your knowledge of russian.

Originally Posted by Alex80

> Can you suggest any other solution?

If both of you download and install TeamViewer you will be able to control her computer and make settings by youself. Official site: https://www.teamviewer.com (free for personal usage)
After launching teamviewer she must pass to you somehow her ID and password. You enter "partner ID" and press "connect".
Of course her Windows is russian, so you must rely on your knowledge of russian.

I thought of this solution, but I don't trust a lot my knowledge of russian.